Privacy Policy/Terms & Conditions

PRIVACY POLICY — Pantheris Insurance Group, LLC

PRIVACY POLICY — Pantheris Insurance Group, LLC
Effective Date: January 13, 2026

Pantheris Insurance Group, LLC (“Pantheris,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, share, and protect information when you visit our website at pantheris.com, contact us, request insurance information, obtain quotes, purchase insurance, or communicate with us, including by SMS text message.By using this website, you agree to the practices described in this Privacy Policy.

Information We Collect
We may collect the following categories of information:

A) Information you provide to us

When you request a quote, contact us, submit forms, or communicate with us, you may provide:
-Name
-Phone number
-Email address
-Mailing address
-Date of birth (if required for certain quotes)
-Driver details (for auto insurance quotes)
-Vehicle information (VIN, make, model, year)
-Property information (address, occupancy, construction details, insurance history)
-Business information (business name, address, operations and related details)
-Prior insurance and claims information (where applicable)
-Any other information you provide voluntarily

B) Information collected automatically
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When you visit our website, we may collect:
-IP address
-Browser type and device information
-Pages viewed and time spent on the site
-Referring/exit pagesApproximate location information (based on IP)

C) SMS/Text messaging information

If you text us or communicate via SMS, we may collect:
-Your mobile phone number
-Message content and timestamps
-Opt-in/opt-out status and delivery information

2) How We Use Your Information
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We may use the information we collect to:
-Provide insurance quotes and compare coverage options
-Communicate with you about quotes, policies, renewals, and service needs
-Respond to customer support requests
-Send appointment confirmations and policy-related notices
-Improve our website and customer experience
-Help detect and prevent fraud and unauthorized activity
-Comply with state and federal legal and regulatory requirements

3) How We Share Your Information
We do not sell your personal information.
‍
Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.
‍
We may share information in the following situations:

A) With insurance carriers and underwriting partners

We may share your information with insurance carriers and partner providers for:
-Quoting and underwritingIssuing and servicing policies
-Policy changes, renewals, or cancellations
-Claims-related support (as applicable)

B) With service providers who support our operations
We may share information with trusted vendors who help us operate, such as:
-CRM and customer communication systems
-SMS/phone/email communication providers
-Website hosting providers
-Analytics providers and security services
These parties are permitted to use your information only as needed to perform services for Pantheris.

C) For legal or compliance purposes
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We may disclose information if required by law, subpoena, court order, regulatory request, or when necessary to protect our rights, customers, or business.

4) SMS/Text Messaging Privacy

If you choose to communicate with us by SMS:
-Message frequency varies depending on your interaction
-Message and data rates may apply
-You can opt out at any time by replying STOP
-For help, reply HELP or call (800) 400-2773

SMS consent is not sold or shared with third parties for marketing purposes. We use SMS messaging to communicate regarding quotes, policies, customer support, and related insurance services.

5) Cookies and Tracking Technologies
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We may use cookies and similar technologies to:
-Provide essential website functionality
-Understand website traffic and performance
-Improve the site experience
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You can control cookies through your browser settings. Disabling cookies may affect website performance.

6) Data Security
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We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no internet transmission or storage system can be guaranteed to be completely secure.

7) Data Retention
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We retain information as long as necessary to:
-Provide services and support
-Maintain required business and compliance records
-Meet legal and regulatory obligations
-Resolve disputes and enforce agreements

8) Your Choices and Rights

Depending on your state of residence, you may have rights to:
-Request access to your personal information
-Request corrections of inaccurate information
-Request deletion where allowed by law
-Opt out of certain communications

To request changes, contact us using the information below.

9) Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices, content, or security. We encourage you to review their policies.

10) Children’s Privacy
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This website is not intended for children under 13 years of age, and we do not knowingly collect personal information from children.

11) Changes to This Privacy Policy
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We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.Contact Us
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If you have questions about this Privacy Policy, contact:
Pantheris Insurance Group, LLC
80 SW 8th St, Suite 2026, Miami, FL 33130
Phone: (800) 400-2773
Email: info@pantheris.com

SMS Terms & Conditions

SMS Terms & Conditions
1- SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2- Types of SMS Communications:
If you have consented to receive text messages from Pantheris Insurance Group, you may receive messages related to the following (provide specific examples):

-Appointment reminders
-Follow-up messages
-Billing inquiries
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‍Example: "Hello {{FirstName}}, this is a friendly reminder of your scheduled call with Pantheris Insurance Group, LLC on {{Date}} at {{Time}}. Reply STOP to opt out.

3- Message Frequency:
Message frequency may vary depending on the type of communication and your interaction with our team. You may receive up to 5 SMS messages per week related to your quote request, policy service, renewal reminders, billing questions, or appointment coordination.Message frequency may vary depending on the type of communication. For example, you may receive up to 5 SMS messages per week related to your [appointments/billing, etc.].
Example:
“Message frequency may vary. You may receive up to 5 SMS messages per week regarding your quote status, policy updates, or account support.”"Message frequency may vary. You may receive up to 5 SMS messages per week regarding your appointments or account status."

4- Potential Fees for SMS Messaging:
Standard message and data rates may apply depending on your mobile carrier plan. Charges may vary based on whether messages are sent domestically or internationally.Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:
You may opt-in to receive SMS messages from Pantheris Insurance Group in the following ways (This is an example. Please include the method used.)
Verbally, during a conversation
By submitting an online form
By filling out a paper form
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‍6- Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7- Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at info@pantheris.com
Additional Options:If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

‍8- Standard Messaging Disclosures:Message and data rates may apply.You can opt out at any time by texting "STOP."For assistance, text "HELP" or visit our [Privacy Policy] and [Terms and Conditions] pages.

Message frequency may vary